Selected partners

Technology partner

The ideal solution would be a software all-rounder that can manage communication in a custom-fit, flexibly scalable and independent of existing IT structures?

At authensis, you get customized, modularly expandable solutions. Benefit from the excellent technology experience in various industries such as contact centers, finance and insurance, market research, mail order, industry and information management.

authensis.de

Consulting partner

ClientSolutions is a partner for implementation-oriented solutions around Customer Experience, Digitalization and Service Management. Based on our in-depth industry know-how, we successfully advise on the strategic and operational conception, implementation and procurement of services at the customer interface.

ClientSolutions defines, implements and analyzes your individual solution for a smart speech analysis. Whether advice or permanent service, we give you a new perspective with voiXen!

clientsolutions-group.com

Technology partner

Diabolocom is a provider of cloud solutions for call and contact centers, enabling companies to manage customer relationships across all communication channels.

Diabolocom offers a 100% cloud-based software solution for the omnichannel customer dialogue in customer service and sales. Developed for the cloud from the beginning, our omnichannel solution offers a 360° view of the customer and saves costs as a cloud solution.

diabolocom.com

Integration partner

IP Dynamics offers holistic solutions in the area of corporate communications as well as state-of-the-art, fully equipped workstations - including all desired applications.

From consulting to implementation, IP Dynamics is your one-stop shop. But that's not the end of the story: With its 24/7 Managed Service, the IT system house continues to provide advice and support.

ipdynamics.de

Consulting partner

junokai is a consulting partner for companies who want to build up an efficient customer relationship management for their organisation as a foundation for a strong future and who want to expand their competitive advantage through excellence in their own customer management.

For voiXen, junokai's junokai's Speech Analytics services covers the entire range of services, from initial consulting and implementation to full (managed) service.

junokai.de

Consulting partner

The MUUUH! GROUP develops the customer management of the future for renowned corporations and medium-sized companies - in consulting, creation and operative implementation.

At the centre of our activities is the enjoyment of joint success, which we share with our corporate units MUUHU! Digital, MUUUH! Consulting and MUUUH! Next on a daily basis. We strive for the highest possible added value in customer acquisition, customer loyalty and customer potential exploitation in marketing, sales and service.

muuuh.de

Technology partner

novomind AG develops intelligent commerce and customer service software solutions and is one of the European technology leaders in its field.

The fields of action are online trading and electronic customer communication. From customized e-business solutions and e-commerce products such as online shops, PIM (Product Information Management) and marketplace integrations to customized solutions for contact and service centers. Artificial intelligence (AI) is in use everywhere - that's what novomind "burns" for: the clever and efficient combination of creative development spirit and artificial intelligence.

novomind.com

Technology partner

The best possible solution. Impeccable service. The best technical environment. It's all very simple - telegra's applications ensure a better customer experience across all contact channels.

The modular features of telegra's cloud-based ACD ensure an optimal accessibility of service center structures. From intelligent service numbers to cloud-based telephone systems and omnichannel call centre software: telegra is the supplier for innovative customer dialogue systems.

telegra.de

Technology partner

ttUnited is a sales and consulting company for innovative standard software solutions and technologies to optimize customer dialogue processes.

In addition to the actual technical solutions, we also provide the necessary consulting services with a focus on the design and complex interaction of various communication and workflow processes.

ttunited.com

Consulting partner

vialine is a barometer for quality and performance in customer contact and customer satisfaction.

As a neutral and objective partner, the team from Berlin uses quality monitoring to determine the potential of employees with regard to qualitative and quantitative factors and uses the results to identify potential for improvement. voixen supports the vialine team's quality monitoring by upstream call voice analyses on a communicative level, vialine is the professional for detailed analyses.

vialine-berlin.de