Use Cases
What can speech analytics do for your business?
Improve customer call quality? Tell you what customers really think about your products and services?
Read our Use Cases and discover what voiXen speech analytics could mean to you.
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Opt-In on the phone
Successful and correct telephone sales are essential for contact centers. Thanks to voiXen, validation and documentation is now child's play. Details → -
Measure customer satisfaction
Customer expectations, customer experience, customer satisfaction (NPS): simply listen to everything, and analyse it using AI. Details → -
Quality Management
Measure and increase quality. Reduce coaching time. Improve call quality. Increase employee satisfaction. Details → -
Voice of the Customer
Recognize why your customers call. Identify and classify why they leave (and prevent future terminations). Recognize and analyze hot topics and customer trends. Details → -
Effective Management of Outsourcers
Vendor managers or outsourcers can easily and elegantly ensure quality and maintain an overview with voiXen. Details → -
Compliance: legally secure communication
Ensure that you or your outsourcer meet compliance requirements while reducing administrative and personnel costs. Details → -
Coaching: designing effectively and sustainably
Reduce training times. Improve call quality. Increase employee satisfaction. Reduce employee attrition and absenteeism. Details →